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How can I remove licences from users?
Short answer
This section explains how to remove licences assigned to users.
Remove a licence
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Important note: if you remove a licence from an administrator, they will keep access to the admin portal. To remove access to the admin portal, follow this procedure:
To remove a licence assigned to a user:
- Go to the "Users" menu in the admin portal.
- The user list is shown in the users table. You can filter active licences using the table filters or search for the relevant user using the search bar.
- Remove a licence from one user:
- Identify the user whose licence you want to remove.
- Click the three horizontal dots to the right of the user's name.
- Click "Remove licence" and confirm. This action immediately removes access to the application for that user.
- Remove licences from multiple users at once:
- Identify the users whose licences you want to remove.
- Select the users using the option to the left of their name.
- Click "Remove licence for selected users" that appears in the bottom-right of the users table.
- Confirm your choice. This action immediately removes access to the application for these users.
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