How do I remove an administrator's access to the portal?
You can easily remove an administrator's access to the portal by removing their role via the users menu.
This action is useful when an administrator should no longer manage your organization's settings and users.
Remove the administrator role
Note: you cannot modify the administrator rights of your own account. If you want to remove your administrator rights, ask another administrator to remove them for you. If you do not have other administrators, you will need to assign one before removing your rights.
- Go to the "Users" menu.
- Identify the relevant administrator in the user list.
- Click the three horizontal dots to the right of their name.
- Select "Set as user".
- Confirm your action.
Key points to remember
Licensed administrator: if you remove the administrator role from an administrator who has a licence, they will keep access to the application.
To also remove the licence, see the following article:
Unlicensed administrator: if you remove the administrator role from an administrator without a licence, they will disappear from the user list in the admin portal. To add this user again and assign them a licence, follow the instructions in the following article:
Frequently asked questions
Was this helpful?
Need more help?
Ask a question