Help Center
How do I reset 2FA on an account?
Short answer
Two-factor authentication (2FA) adds an extra layer of security to your Constellia account by requiring a second verification step.
This page explains how to reset two-factor authentication for users and administrators.
Who can reset two-factor authentication?
- Only administrators can reset two-factor authentication for other users.
- If a user loses access to their two-factor authentication, they must contact an administrator to reset it.
Reset two-factor authentication for another user
⚠️
You cannot reset your own two-factor authentication from the users table. If you want to reset two-factor authentication for your account, follow the instructions below.
- Go to the "Users" menu from the admin portal.
- Find the relevant user in the list.
- Click the three horizontal dots to the right of their name.
- Select "Reset two-factor authentication".
- Confirm the action by clicking "Confirm".
- The user will receive an email with instructions to set up a new authentication device.
Reset two-factor authentication for your administrator account
- Go to the "Settings" menu of your account from the admin portal.
- In the "Profile" menu, scroll down to the "Two-factor authentication" section.
- Click "Reset".
- A confirmation email will be sent to the email address associated with your account.
- Follow the instructions in the email to complete the reset.
Troubleshooting and support
- If you do not receive or cannot find the confirmation email, check your spam folder. If you still cannot find the email, you can repeat the reset steps above.
- If you encounter difficulties during the reset, you can contact Constellia support for help.
Frequently asked questions
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